Please note that you should only do this if you’ve already tried closing and relaunching the HBO Max app to no avail. Solution: To fix this issue on your computer or phone, simply restart or turn it off as you normally would.įor SMART TVs, I’d recommend carefully pulling the plug and reconnecting the device, as simply turning them off manually won’t work. All you need to do is restart your devices. Now, before you throw your phone, laptop, tablet, or Smart TV in the bin, let me assure you that fixing this miscommunication is simpler than it sounds. Very few people would be able to understand you! Imagine if you lived in the US, and suddenly started speaking Italian. Most of the time, they have no problem understanding each other, but now and then, there can be miscommunication. You see, your devices and streaming platforms communicate with each other through a series of codes and computer languages developed by programmers. #2 Restart Your DeviceĪssuming the platform’s servers are doing fine, the next thing we want to look at is a possible error on your favorite device. Maybe you could take a walk if the day is nice! The service is usually restored within 24 hours. Should you determine that the servers are failing, there’s nothing you can do but wait. The higher the spikes, the more likely you are to be experiencing issues Once you’ve entered the webpage, you’ll see a bunch of data, and a large graph.Locate “ Downdetector” on the search results, and click on it (or simply click on this link: ).Open Google, and type “Is HBO Max Down?”, then hit Enter to search your query. However, these days it’s extremely simple. Solution: If you’re anything like me, you like to be 100% positive that you’ve found the source of an issue before putting it to rest.Ĭhecking on HBO Max’s server status would have been somewhat challenging a couple of years ago. If they work normally, you’re closer to finding the answer, and HBO Max’s servers are almost certainly at fault. The best way to tell whether this is the problem is by trying to stream content on other platforms. Some of the most common signs of this event are problems logging into your account, slow loading times, and… you guessed it, stubborn closed captions. This can happen either due to a bug in their code, a hard drive malfunction, or even hacking. I’d like to start this list by taking a look at HBO Max’s servers, as it makes sense to go from external to internal factors.īelieve it or not, even giant streaming companies such as this one can experience server failures from time to time. There’s a very good chance that the problem might not be on your end. Here are 5 steps you can follow to gain full control over your captions: But let’s not get ahead of ourselves, I’m sure solving your issue will be a breeze. I strongly believe in clear communication and setting the right expectations. I tell you this not to discourage you, but to be completely transparent. Sounds good? Let’s get to work! Turning Off Stubborn Closed Captionsīefore going into the actual causes and solutions, I must warn you that some of them might require you to stop using the software you like and tamper with a couple of your device’s settings. I’m sure that, if you bear with me and follow along carefully, your unwanted closed captions will be soon gone. Lucky for you, in my misfortune, I came up with a solution to this issue and identified some troublemakers in the process.īelow, you will find a list of the most common ones and the simplest steps you can take to address them. I was in your shoes not too long ago, so trust me when I tell you that I get how puzzling and frustrating this whole situation is. They can quickly grow inconvenient when you can’t keep them turned off, no matter what you do.Ī fact you’ve likely had to learn the hard way. Sure, subtitles are great, but only when you want them. That being said, even the most virtuous inventions can cause problems when they fail. Not to mention that these captions great at helping hearing-impaired people follow along with their favorite shows. Whether you’re trying to keep the TV volume low at night or are simply enjoying a nice, crunchy snack, being able to read the dialogue on screen is a wonderful advantage. There’s no denying that closed captions have improved our viewing experience since their invention. Do closed captions keep turning on in HBO Max? You might have to do some tweaking on your preferred devices.
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